Telematics and GPS Navigation » gps fleet tracking http://totaltelematics.com/telematicsarticles Telematics and vehicle fleet tracking and related tracking systems Fri, 02 Dec 2011 05:00:57 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 GPS Fleet Tracking – Improving Customer Service Quality http://totaltelematics.com/telematicsarticles/2010/09/18/gps-fleet-tracking-improving-customer-service-quality/ http://totaltelematics.com/telematicsarticles/2010/09/18/gps-fleet-tracking-improving-customer-service-quality/#comments Sat, 18 Sep 2010 08:05:09 +0000 admin http://totaltelematics.com/telematicsarticles/?p=154 One of the lesser discussed topics in those that adocate fof  having fleet tracking systems on all vehicles.  The biggest reasons are that it saves the company money.  Well in this case there is another way that ends up affecting the bottom line, and that is customer service.  IN this article the author discusses how GPS Fleet Tracking can improve the business bottom line.


Many business owners in the fleet industry are surprised to learn that GPS fleet tracking systems offer value far beyond basic GPS tracking. In fact, implementing a GPS fleet tracking solution can even improve customer service. Among other things a robust GPS fleet tracking solution will improve overall response time, provide a personal intranet login for each client and improve invoicing accuracy; all of which provide a better customer experience. If you are considering a GPS fleet tracking solution, here are a few of the ways you can expect to improve customer service quality:

Improved Response Time

Having the ability to react quickly when one of your clients is in need of your services is critical in any industry. For many in the fleet industry, lack of communication with drivers and inefficient navigation made it difficult to respond to unforeseen customer requests and/or weather and traffic delays. With a GPS fleet tracking solution you can quickly and easily reroute a driver, change the priority of his or her stops or simply send a quick message through their GPS navigation unit. With a real-time map of the exact location of each of your vehicles you can also make an informed decision as to which driver to reroute.

Customer Interface

Your GPS tracking solution should also provide an online customer interface which gives real-time updates on the location of a delivery or vehicle. Not only does this significantly reduce the number of customer service calls you receive, it provides added value to your customer base and often proves to be a selling point for new customers.

Improved Invoicing Accuracy

Your GPS tracking system will also keep meticulous records of the activity of each of your vehicles making it very easy to provided detailed, accurate invoicing. You will be able to provide the exact date and time your vehicles visited a particular location taking the guess work out of bookkeeping and relieving your drivers of the responsibility of logging their stops.

These are just a few of the ways that a GPS tracking solution can streamline your business operation and help you to better serve your valued customers. Implement a fleet tracking system today and immediately begin sharing the benefits with your clientele.

Looking for more information on how GPS tracking can save you money and improve your fleet operations?

Do the research, talk to other fleet managers, and learn how an advanced GPS fleet tracking system can reduce fuel and labor costs, extend the life of your fleet, and improve driver safety: http://www.gpsinsight.com/

James Windrow
Writer, Blogger, and Technology Fanatic


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]]> http://totaltelematics.com/telematicsarticles/2010/09/18/gps-fleet-tracking-improving-customer-service-quality/feed/ 1 How GPS Fleet Tracking Improves Driver and Vehicle Safety http://totaltelematics.com/telematicsarticles/2010/05/30/how-gps-fleet-tracking-improves-driver-and-vehicle-safety/ http://totaltelematics.com/telematicsarticles/2010/05/30/how-gps-fleet-tracking-improves-driver-and-vehicle-safety/#comments Sun, 30 May 2010 04:54:35 +0000 admin http://totaltelematics.com/telematicsarticles/?p=121 GPS fleet tracking has many uses in both consumer and commercial uses.  In the business arena, GPS Fleet tracking really allows businesses to lower operating costs and increase driver safety through behavioral modification.  This article discusses how when this growing technology is incorporated into business systems, it can bring these specific benefits to the business.  Read on for more.


Many people mistakenly believe that GPS fleet tracking is nothing more than a vehicle location system. GPS fleet tracking provides a wide range of information and analysis to help improve fleet performance across the board; from fuel efficiency to driver and vehicle safety.

Speeding

Speeding is one of the leading causes of accidents on our roadways. A GPS tracking system enables you to monitor the speed of each of your vehicles, in real time, and to determine if any are traveling at unlawful speeds. Alerts can be set to inform you that a driver is speeding while simultaneously reminding the driver to slow down. This reduces your liability and gives you the ability to hold your employees responsible when driving company vehicles erratically.

Location

In the event that a driver is in an accident, needs road-side assistance or has a medical emergency; your fleet tracking system can help you determine their precise location. This information will undoubtedly prove to be priceless in the case of an emergency.

Vehicle Maintenance

Alerts can be set to notify you of scheduled maintenance on each of your vehicles. Additionally, you can have diagnostic units added to your GPS fleet tracking solution to alert you when mechanical issues arise. This is the best way to avoid surprises while your vehicles are on the road and to protect your drivers from mechanical failures.

Nothing is more important than the safety of your employees. Fleet-based businesses assume a substantial risk as their employees are operating heavy machinery, often at high rates of speed. A GPS tracking system can help you protect your employees and reduce safety hazards. So what are you waiting for? Implement a GPS fleet tracking solution today.

Looking for more information on how GPS tracking can save you money and improve your fleet operations?

Do the research, talk to other fleet managers, and learn how an advanced GPS fleet tracking system can reduce fuel and labor costs, extend the life of your fleet, and improve driver safety: http://www.gpsinsight.com/

James Windrow
Writer, Blogger, and Technology Fanatic


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]]> http://totaltelematics.com/telematicsarticles/2010/05/30/how-gps-fleet-tracking-improves-driver-and-vehicle-safety/feed/ 0 GPS Fleet Tracking – The Secret to Improving Fleet Response Times http://totaltelematics.com/telematicsarticles/2010/05/19/gps-fleet-tracking-the-secret-to-improving-fleet-response-times/ http://totaltelematics.com/telematicsarticles/2010/05/19/gps-fleet-tracking-the-secret-to-improving-fleet-response-times/#comments Thu, 20 May 2010 01:12:35 +0000 admin http://totaltelematics.com/telematicsarticles/?p=115 Improving fleet response times not only improves customer service, but saves on fuel, and vehicle repair costs because there is less wear and tear on the vehicle.  GPS Fleet tracking can reduce overall fleet costs and make the job of the fleet manager much easier.  There is no need to call a driver and find out where they are, they can just look up on the screen and there they are!  Read on for more on how GPS Fleet tracking can improve fleet response times.

Remaining on schedule and having a fast response time is essential to any fleet-based business. Traffic, vehicle breakdowns, sick days and inclement weather are just a few of the many issues that can arise and negatively affect scheduling and response time. A GPS fleet tracking system can help you to improve response time and most effectively address scheduling issues.

Real-Time Vehicle Tracking

A GPS fleet tracking solution will provide a real-time map depicting the locations and routes of each of your vehicles. This information is incredibly useful when dealing with unforeseen issues. Having the ability to determine which of your drivers needs to be rerouted, from a single interface, enables you to most effectively manage your fleet.

Remote Rerouting

Your GPS fleet tracking system will also be equipped with the ability to reroute your driver(s) remotely. Navigation system integration makes it possible to reroute a single driver, or your entire fleet, without ever having to call in or radio information. Your driver(s) will simply be notified by their navigation system(s) with any scheduling, priority or route changes. Having this technology at your finger tips is essential to maintaining a competitive response time and effectively managing your fleet.

Detailed Reporting

A GPS fleet tracking system provides a wide variety of reporting helping you to: identify optimal routes, track driver behavior and much more. In the case that you need to reroute a driver, you can quickly review routes, taken in the past, and identity the most efficient course for you driver(s) to take.

In order to remain competitive any fleet-based business must run a nimble business operation and have the ability to respond quickly to changes in client and/or company needs. Implementing a GPS fleet tracking solution can make this possible. Employ a GPS tracking solution today and improve fleet response time immediately.

Looking for more information on how GPS tracking system can save you money and improve your fleet operations?


Do the research, talk to other fleet managers, and learn how an advanced GPS fleet tracking system can reduce fuel and labor costs, extend the life of your fleet, and improve driver safety: http://www.gpsinsight.com/

James Windrow
Writer, Blogger, and Technology Fanatic

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